Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality

Usually returning an Audible book is easy and is part of their promised service. A couple of nights ago, returning a book by Chat had some hoops to jump through, kind of a "power-trip" was going on. The next day, when I got the email for feedback, instead of giving the usual "10" reviews, I gave lower and explained why.

This morning, I should have had a full library and 3 credits. The credits were gone, and the Library was empty.

Also, the heading said I had only purchased 1 book in 2016, and there have been many books purchased in 2016, and earlier.

I called and asked if there was a website glitch. No. So, I mentioned the negative Chat/Refund/Review experience - the Customer Service rep I spoke to restored the books - all out of order - and all dated as Purchased today (11/12/16)

Suppose each book is valued at $10. $10 x 530 = $5,300 of books that were deleted/stolen from me.

I've been told they will restore the order of the books and the purchase date and will follow up with an email to confirm.

The 3 credits were restored too.

It shouldn't be so easy for anyone to take thousands of dollars worth of anything from someone. I didn't get the impression the young people who were taking my call this morning grasped the seriousness of this theft.

I am making a record of this in case it happens to anyone else. Over $5,300 in audio books is a lot of money spent only to be so easily stolen away by a disgruntled customer service rep.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Audible and uploaded picture s. The most disappointing about audible virtual library from Audible was too easy to remove over five thousand dollar audio library , but reviewer liked restored the library removed. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Audible.

Check out the best and the worst companies in Media category for more informed decision or compare Audible to other companies on our site.

Had an Experience with Audible?

Write a review


Terms of Service
Post Comment
Sanford, Maine, United States #1242691

how ever i have no problems with amazon shopping its just with audible

Sanford, Maine, United States #1242690

they have gone down since they became part of amazon i now avoid them unless i have to use them

You May Also Like

Audible, an Amazon company that sucks! Audible "Amazon is awesome. They boast a super user-friendly site, free shipping, competitive pricing, and they are on the forefront of drone delivery. Heck, you can even order food from them!..." Read more Tradesy - Unfair Sales Practices Review from Philadelphia, Pennsylvania Tradesy "I'm an avid seller of designer purses and Shoes. Over the past 3 months, I've sold 11,000$ worth of purses with them. Clearly, my items are very high end and..." Read more Ebay SCAM: Criminals making a lot of money selling fake autographs on ebay to unsuspected buyers Ebay "Hundreds of millions of dollars worth of fakes and forgeries are sold every year through online auction site and websites. It is the prefer method for the forgers to peddle..." Read more WARNING!!! TRADESY IS INCOMPETENT! DEEMED AUTHENTIC BAG AS FAKE! SUSPENDED ACCOUNT AND KEEP BAG! Tradesy "I sold an authentic Chanel bag on tradesy. It was authenticated by my poupette. I am a reputable seller on ebay. The buyer returned it accusing it being fake. Tradesy..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Lbc Express - Shitty service Lbc Express "21st i wasnt at home so i didnt know if it came or not but, but when i ask my mom she said nothing came. So I waited the day..." Read more Doordash - Bad Pizza Delivery Doordash "I ordered a pizza, salad, and mushrooms from a local pizza establishment called Fratellinos. When I opened the pizza box all of the cheese was on one side of the..." Read more The NFL lost Another Customer Nfl "What the players are doing is shameful. Disrespecting the flag and the people who fought for freedom is absolutely despicable. If you have a complaint, a problem, an issue etc,..." Read more