Amazon is awesome. They boast a super user-friendly site, free shipping, competitive pricing, and they are on the forefront of drone delivery. Heck, you can even order food from them! But this Audible company that Amazon uses is horrible! They gotta go.
Audible uses DRM and tried to tell me that I had to install some crappy player in order th play their special .AA files. Why not just invent a new screws and charge people for the expensive screwdriver needed to turn them? It's just ***.
I had an experience with them that pissed me off. I will never purchase ANY e-books or anything else audio related from them and I suggest you don't either. Audible blows.
Below is a copy of my online chat experience with Amazon and Audible.
Here's a copy of the chat transcript you requested:
Initial Question: I often purchase digital mp3's from Amazon. A few minutes ago I ordered an audiobook. Amazon is telling me to download an application to play my audiobook. I don't want to install an application I just want an .mp3 of my audiobook. How do I get it?
09:27 PM PDT Rajasekhar(Amazon): Hello, my name is Rajasekhar. I'll certainly try to help regarding your concern.
Before I look into your account, I need to verify that you're the account holder. Can you please confirm the name on your account, your e-mail address, and your complete billing address?
09:28 PM PDT underdrummer: I've never had to verify this information before and I have used Amazon for 8 years.
09:30 PM PDT Rajasekhar(Amazon): underdrummer, when you contact amazon already signed up to your account, your account is already verified and we won't ask you this information. In this case, since you have not signed in to your account and contacted us, we need to verify your information before looking into your account.
09:31 PM PDT underdrummer: I AM signed in to my account!!!
09:33 PM PDT Rajasekhar(Amazon): A member of our audible specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
09:34 PM PDT Keith(Amazon): Hello underdrummer, thank you for contacting Audible. My name is Keith. I will be glad to help you.
09:34 PM PDT underdrummer: Hi.
09:35 PM PDT Keith(Amazon): I understand that you want to download your audiobook on your MP3 right?
09:36 PM PDT underdrummer: Yes please. I don't want to install some application just to play my audiobook. Here is the order number xxxxxxxxxxxxxxxxxx
09:36 PM PDT Keith(Amazon): I see.
09:37 PM PDT Keith(Amazon): Thank you.
May I know the model of your MP3 please?
09:37 PM PDT underdrummer: It's a Sansa but I plan on listening to my audibook with Windows Media Player on my PC.
09:38 PM PDT Keith(Amazon): I see.
May I know the operating system of your computer please?
09:39 PM PDT underdrummer: Is this a joke?
09:40 PM PDT underdrummer: I just want my audiobook downloadable as an .mp3. What is the problem here? The operating system is Windows, of course. Since I mentioned I am using WINDOWS media player.
09:41 PM PDT Keith(Amazon): Yes, but we need to sync the audiobook from your computer to your MP3 that is why I am asking for the operating system. I apologize for the inconvenience underdrummer.
09:41 PM PDT underdrummer: Why? Sync what? When I download songs from Amazon I don't have to do any of this!
09:42 PM PDT Keith(Amazon): The songs from Amazon and audiobooks from Audible are different. We need to download the audiobook first to listen to them.
09:43 PM PDT underdrummer: Cancel my order please.
09:43 PM PDT Keith(Amazon): Not a problem underdrummer but would you like me to help you first download the book before that. I am sorry for the inconvenience underdrummer
09:44 PM PDT underdrummer: ???
09:44 PM PDT underdrummer: How can I download the book if you are refunding my money and cancelling my order?
09:44 PM PDT Keith(Amazon): I can enroll you to our 30 days free trial to get the book for free.
09:45 PM PDT underdrummer: No! Good Lord. The first guy asks me for my personal login info, you can't accommodate my needs and now you want to enroll me in your 30 day trial? CANCEL MY ORDER!
09:45 PM PDT Keith(Amazon): I am sorry for that.
09:45 PM PDT Keith(Amazon): Let me process the cancellation on your order now.
09:46 PM PDT underdrummer: What is wrong with you guys today? I've been chatting with Amazon for 8 years and I have never run into this kind of BS.
I want to fill out a survey.
09:47 PM PDT Keith(Amazon): No worries, I will send you the email survey underdrummer.
09:48 PM PDT underdrummer: Fine, thanks. Is the order cancelled?
09:49 PM PDT Keith(Amazon): Yes, I have successfully refunded the book and since you have used your credit card to purchase this book, Please expect the refund to be credited back on your account with in 2-3 business days.
09:50 PM PDT Keith(Amazon): The total refund is $11.95.
09:50 PM PDT underdrummer: Great. Have a nice day.
09:50 PM PDT Keith(Amazon): You too underdrummer. I apologize for the inconvenience underdrummer.
I got my money back and filled out an audible survey. See relevant docs. Good luck guys!
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