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Contact Audible Customer Service

Audible Phone Numbers and Emails

Toll-Free Number:

  • (888) 283-5051
Call customer service
Send Message

Customer Service:

  • (206) 577-1377
    International

Audible Emails:

Business Customer Service
Business Development
Complaints/ Feedback
Great Ideas
Customer Service
Current Content Partners, International Content Partners
General Info
Jobs/ Career
Voice Talent
Media
Affiliates, Content Requests, Marketing Inquiries, Social Media
whereilisten@audible.com
Testimonials
Is this your business?

Audible Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Audible Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call Audible is 8882835051. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 86% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as Audible may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Audible?

Most Popular Number:

(888) 283-5051
Total calls: 4 088 Issues resolved: 292 Last call: Dec 11, 2025

The Audible customer service number is 1-888-283-5051, and it's available 24/7. When calling the team, be ready to provide details like the device you're using, the audiobook title, the app version, and any error messages you might have received. This information helps them resolve customers' issues faster. Dialing the Audible support number is the quickest way to get help. While only one Audible contact phone number exists, the team tries to help as many customers as possible.

To access Audible tech support through the app, download and install it. Once installed, log in to the Audible app or create a new account. Navigate to the account support section for assistance. This method is convenient since it allows you to troubleshoot directly within the app without switching between devices or browsers, keeping everything in one place for ease of use. The app also has an in-built feature to connect to the Audible customer service team.

You can also contact Audible customer service by email, depending on what you need. For business questions, go to bizdev@audible.com. For complaints or feedback, use another Audible customer service email, greatideas@audible.com. General customer support inquiries can be sent to customersupport@audible.com. They also have specific Audible customer service emails for job seekers and content partners. These addresses are readers@audible.com and jobs@audible.com. To learn about the company's offerings, write to globalcenter@audible.com. Customers who want to share testimonials with the support team can contact the company at whereilisten@audible.com. Email is a good option when your issue isn't urgent. However, if it's an urgent concern, dial the Audible number.

PissedConsumer Club

Contact Information

Audible Website:

Audible Help Center:

Corporate Office Address:

Audible Inc.
One Washington Park
Newark, New York 07102
United States

Other Info (opening hours):

Other Location:

Schumannstrasse 6,

Berlin 10117,

Germany

More contact details

Fax:

+1 973-820-0505

Audible Customer Service Reviews

2.3 / 5
Poor
Earma Iti
Greatful
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I couldnt cancel the subscription online because its been made very hard by audible to do that. I called into the customer service. He had the problem fixed within 10 minutes thanks

Jahlani Lbo
Disgruntled
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1.0

I was unable to reach anyone at Audible or Prime to cancel my subscription. I think its done on purpose so they dont lose customers

Zaiya Sti
They stand by their product and take care of you. That’s very rare nowadays.
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

It was a very good experience as I said most companies have very poor customer service now and they were great

Seraphina Emu
Refund
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4.0

She was very understanding and efficient.She got the facts explained the problem and offered the refund.

How Good is Audible's Customer Service?

Denelle Zkp
Denelle Zkp
Feels Satisfied | Apr 04, 2025

It was fine.6

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Eloisa Haa
Eloisa Haa
Feels Disappointed | Jul 08, 2024

No problem was resolved. Still don’t know why I was billed.

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Berish Iqp
Berish Iqp
Feels Disappointed | Jun 28, 2024

It took several tries on the part of the advisor to correct the error but it was ultimately resolved.

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Domique Zrr
Domique Zrr
Feels Disappointed | Jun 06, 2024

I am still waiting for the 1 credit the operator was supposed to add to my account. I brlieve I contacted Audible 3 days ago

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Shawnta Ymf
Shawnta Ymf
Feels Satisfied | Jun 04, 2024

It seemed to take the CSR more time than I expected to find my account. It was not a problem for me.

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Gurshan Ptm
Gurshan Ptm
Feels Satisfied | May 20, 2024

We struggled to understand each other, c s repeatedly asked me to verify my email, my screen said I had done that….but c s kept asking me what was in my screen now…I told him but he just kept saying press the link! There was no link!!

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Summary of Audible Customer Service Calls

4.7K TOTAL
CALLS
07:16 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Audible?

Payments and Charges Question:

  • “Didn’t receive my credit”
  • “Billing”
  • “Still charging after I canceled”

Account Question:

  • “Problems with account.”
  • “Duplicate account”
  • “Account”

Activation/ Cancellation Question:

  • “I cancelled my membership on the 22nd. She said I had until the 24th to use my remaining credits. I went on there today the 24th to use them and I can't get into there. She didn't say that expired on the 23rd at midnight.”
  • “I cancelled my membership a couple days ago. She told me I had until the 24th to use my credit. It’s the 24th and I’m unable to use them. She didn’t say that expired on the 23rd at midnight so please”
  • “I cancelled my membership a couple of days ago … Nov 22 and she said I had until Nov 24 to use my credits. She did say they expired at midnight on the 23, so here I am trying to use my credits until Nov 24 and they are gone.”

Request for Information Question:

  • “Question about billing”
  • “Discuss issue”
  • “Help buying credits”

Product/ Service Question:

  • “I got disconnected”
  • “I unable to purchase a book”
  • “Can’t access my credits”

Return/ Replace Question:

  • “Would like to return a book”
  • “I need to return a book I pitched today as we already listened to it!”
  • “Change a credit card”

Refund Question:

  • “Waiting on my refund”
  • “Refund”
  • “DidFollow yeah you did you asked for them to refund the 1499 class 2998 well 96 I guess up call on credit card”

Website/ Application Question:

  • “My. audible App vanished from my tablet.”
  • “Unable to download books”
  • “My books will not download”

Cards Question:

  • “New card”
  • “Having trouble adding new card”
  • “Gift card”

Staff Question:

  • “Customerservice”
  • “Customer service”
  • “Pause service”

Shipping and Delivery Question:

  • “Did not recieve my credit for the month.”
  • “I have ordered one plus neck bend but its wrong delivered”
  • “Wrong product”

Employment Question:

  • “Employment”

Other Question:

  • “My audible library has disappeared”
  • “Plan”
  • “Unable to process order”

Compare Audible Customer Service To

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