Not resolved
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Value for money

I got a free audiobook and later noticed a charge. I called them too ask for a refund and to cancel my membership.

I to told I would get the refund. The next month I was charged the membership fee. I call to ask for a refund, cancellation and confirmation email. I never got the refund or email.

I just called again and cancelled again. This time I got a confirmation email.

But I don't trust them so I changed my payment credit card to a expired one and deleted my active card. Hope it works, they are crooked.

Product or Service Mentioned: Audible Membership.

Reason of review: Return, Exchange or Cancellation Policy.

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