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I buy a LOT of Audible books for immersive reading with my Kindle Fire HD. For the past month, none of my purchases of Audible books synced with the Kindle.

I have had to call Audible tech support for each purchase, the result being I am spending way too much time on hold and being transferred from one Audible department to the next.

The powers that be need to get it together. I am beyond frustrated

Product or Service Mentioned: Audible Technical Support.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Nov 18, 2017.
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Anonymous
#1406642

It’s happened again. Since I initially posted, I have purchased 5 additional audible books and have had to call Audible Tech Support to correct problem.

I have repeatedly asked Audible why the books are not syncing with my Kindle and have not gotten an answer. I was on hold for 20 minutes last night before Audible tech came on the line.

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