Audible
Audible Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Audible has 2.5 star rating based on 332 customer reviews. Consumers are mostly dissatisfied.
61% of users would likely recommend Audible to a friend or colleague.
- Rating Distribution
Pros: Product, Service is great, Because i need it.
Cons: Customer service, Thievery, Fraudulently charged my account.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Audible has 2.5 star rating based on 332 customer reviews. Consumers are mostly dissatisfied.
61% of users would likely recommend Audible to a friend or colleague.
- Rating Distribution
Pros: Product, Service is great, Because i need it.
Cons: Customer service, Thievery, Fraudulently charged my account.Recent recommendations regarding this business are as follows: "insist an email option is added to the website in order to contact customer support and addition of virtual voice audiobooks to the selection of books available is an option to be elected by the customer i", "if you use Audible be aware they have NO Customer service.", "I've NEVER had a Audible account or a Amazon account but Audible USA managed to take $24.10 from my Australian bank account See attachment THIS IS a crime", "My account was canceled and I had nine books waiting", "Just dont give them your information, they steal from people".
Most users ask Audible for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Virtual voice
I have been an Audible member for over 20 years. I have tried to get an answer to this question more than once through chat and by being transferred to an agent.
Chat could not respond, and the agent would either put me on hold, not connect, and eventually, the call would be dropped. I am not available to call during the day, and calling at midnight is not something I relish doing. My inquiry is very simple - I find virtual voice deplorable. I know several (former) members who have chosen to cancel their membership and switch to another service due to the increased number of books that are only available via virtual voice, and I do not want to take the same route given my long history with Audible.
What I would like, however, is to eliminate the virtual voice books from the lists of titles when I do a search for a book to purchase, be it a new release, a book which is coming soon, or another title so I do not have to scroll through pages of books I will never listen to in order to get to a decreasing number of books I will listen to. How do I eliminate virtual voice from my searches?
And if that is not possible, is there a way Audible can make that an option for those of us, and again I am one of a number of people I have spoken to, who find virtual voice like the sound of a fingernail on a chalkboard and would rather not listen to a book than listen to a book read by virtual voice?
Thank you for your assistance.
- Elimination all of the membership plan i have been on for 20 years for no reason other than one may presume is cost to audible but does not reward or acknowledge long time members
- Elimination of an email address to use to contact customer support from the website
- Inability of customers to opt out of receiving books which are read by virtual voice in their selection of available books
Preferred solution: Virtual voice audiobooks excl frm books to purchase .If audible uses virtual voice v books by narrators to save $ it's their choice but I shld have option of not having them incl & waste time scrolling thru them
User's recommendation: insist an email option is added to the website in order to contact customer support and addition of virtual voice audiobooks to the selection of books available is an option to be elected by the customer i
Brisbane, Queensland
You charged the wrong person
Hi I'm Dennis Johansen my bank account shows Audible took $24 from my bank account I do NOT have a Audible account and I've NEVER used Audible I WANT my $24 back NOW! I'm going to report this to the police! Please REPLY asap
User's recommendation: I've NEVER had a Audible account or a Amazon account but Audible USA managed to take $24.10 from my Australian bank account See attachment THIS IS a crime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a refund, you stole my money
I have just been charged 105 DKK from your services and I have never once made an Audible account before, I never listen to books. So, I want my money back, this is outrageous.
- I never used this piece of
- Everything i guess
Preferred solution: Full refund
User's recommendation: Just dont give them your information, they steal from people
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGetting billed for services I’m not using
I signed up to get a book during a free trial offer. I didn't want to continue membership.
I have not taken advantage of any of the services and I've been billed approximately 6 to 7 months for books. I'm not reading.
I'm not using the services and I want a refund for the charges of services that I'm not using. Thank you, Rick.
Preferred solution: Full refund
Granite Bay, California
Audible has the worst customer service I have ever experienced. They are unable to solve problems and unable to escalate an issue.
I got a new phone and am locked out of my audible account that I have had for 15 years. Audible customer service cannot find my account.
I have made 12 calls to customer service over 5 days with no resolution and no escalation. I cannot even get them to cancel my billing because they can't find my account.
User's recommendation: if you use Audible be aware they have NO Customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Gift card
Company fixed the issue and I have been provided with apology. Gave my the info I needed
I purchased a gift card for a present, but the email address I gave is wrong. Can I change that, or can they use it with just the order number I received in my email?
Preferred solution: Email changes for the recipient of my gift card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint: I have changed my number and cannot sign in
I have tried all your 'help' prompts and not one addresses the problem of how to sign in when you have changed your number. I have sent messages, tried to call.
Out of desperation, I am trying this route. My number in China is +861751****710.
Lee Gorrie. I am a member.
- Good selection
- You cannot get the help you need
Preferred solution: Deliver product or service ordered
Pickering, Ontario
Audible charges for services I’m not using
Signed up for services for free didnt want to continue the services. I have tried postponing and cancelling numerous times and Ive been billed for approximately 8 to 9 months of services.
Im not using.
Dont know how to deal with this. Anybody can help me out on a contact would be very much appreciated thanks, Rick.
West Valley City, Utah
Brothers audible account
My brother passed away and I would like to take over his audible account . So I called to get information on how to accomplish this .your representative said she would send me the information but all I got was a survey request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Great Falls, Montana
Unsatisfactory exchange with person Steven than said there was static on th eline and wanted me to recoonect, then came back on line and said the static was on your end, told me to hang up . no resolu
Cannot login as neither my User Name or paswords do not work, I have attempt several time to change password but it does allow me?
Roseville, Michigan
Calling to find out why my account was canceled
I had nine credits and my account was canceled for some reason. I went to pick an audiobook and it said I was no longer remember. Im having great difficulty trying to get in touch with someone to find out whats going on with my account.
User's recommendation: My account was canceled and I had nine books waiting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pretoria, Gauteng
Problem downloading audible books
Hi Audible Support Team,
Please help me - I purchased a Kindle Paperwhite Signature Edition for my friend who has lost his sight and wanted to have him be able to listen to Audible Books.
I have been reading Kindles for several years and thoroughly enjoy the readable books.
I am however completely lost when it comes to Audible Books - I have managed to download some books in Audible format but some books purchased and downloaded as Audible Books have downloaded as reading books, obviously no good for a blind person!
Some books dont download at all - I have some downloaded books (Audible) on my home computer but do not know how to get them onto my friends Kindle, there does not appear to be a choice where to send them.
There is also confusion as all of my readable books have been loaded onto my friends Kindle.
What I would like to happen (in a perfect world) is to delete all of the books on my friends Kindle - reader and Audible - and only have the (as yet not downloaded) Audible books downloaded onto his Kindle Paperwhite Signature Edition.
I am 80 years old and not computer literate - nor can I type fast enough to communicate via your chat channel.
I am based in South Africa and would be happy to talk to someone on WhatsApp to assist me.
Therefore my questions are:-
1. Can I talk to someone on WhatsApp and if so the number please?
2.
What information can I email you to identify the Audible Books that I have purchased that are not yet on my friends Kindle and the ones that have downloaded as reading books?
3. Is it possible for you to download the books in 2 above, directly to my friends Kindle, plus delete his current books on his device if I send you the ID numbers and name on his Kindle?
Sincere thanks for any assistance that you can offer me.
Kind regards,
Graham Helps
Muskegon, Michigan
Shaneequa
She was wonderful. Audible was taking $14.95 out of my discover card twice a week for months.
I couldn't figure it out and why and I told my Daughter about it. I am 83 and live with my Daughter so she called Audible and I had two accounts because one of the emails was wrong. My email is wattsbl2@***.com and the wrong one was wattsbl3@***.com.
Shaneequa took care of it for us. She was so great.
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Spring Hill, Florida
Wanted to find out what happens if I suspend or cancel. Do I get a refund for credits not used. Can I keep what I paid for?
What happens is I cancel any more I have 3 credits I paid for and books bought but not read yet. Can I still see the books I bought if I csncel?
Great Falls, Montana
Had difficult logging in and call you and was passed to Steven that did not address my problem, said he would call back but did not?
I need help to connect to my audible account which I have credits on and several incomplete books I'd like to finish.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI asked whether I could swap a book
I bought this book over a year ago. I had tried to read it, but just can't get into it.
I asked the agent whether I could have another book. Instead, he wasted my time talking about removing the book to save space or to use a credit I had!
The agent thought it was funny. He needs to go on a customer training course!
- Not easy to get a reimbursement of a credit
Preferred solution: Reimbursement of 1credit
User's recommendation: I wouldn’t/ bad customer service.
About
, , , ,
Audible, Inc. is an Amazon.com, Inc. subsidiary. It is the leading provider of premium digital spoken audio information and entertainment, on the Internet. Audible specializes in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions. Content from Audible is downloaded and played back on personal computers, CDs, or AudibleReady computer-based and wireless mobile devices. Audible has over 60,000 audio programs from more than 600 content providers that include leading audiobook publishers, broadcasters, entertainers, magazine and newspaper publishers, and business information providers. Audible is the preeminent provider of spoken-word audio products for Apple's iTunes Store. The corporate office of the company is based atOne Washington ParkNewark, NJ 07102Customer service is available at 1-888-283-5051.
Audible is ranked 203 out of 5433 in Media category
Worldwide, USA
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