Audible
Audible Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Audible has 2.4 star rating based on 353 customer reviews. Consumers are mostly dissatisfied.
59% of users would likely recommend Audible to a friend or colleague.
- Rating Distribution
Pros: Product, Service is great, Because i need it.
Cons: Customer service, Thievery, Fraudulently charged my account.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Audible has 2.4 star rating based on 353 customer reviews. Consumers are mostly dissatisfied.
59% of users would likely recommend Audible to a friend or colleague.
- Rating Distribution
Pros: Product, Service is great, Because i need it.
Cons: Customer service, Thievery, Fraudulently charged my account.Recent recommendations regarding this business are as follows: "I recommend trying a different brand of online books if this issue happens with you. I am hoping this issue gets resolved", "Amazon Music and Audible combined is a great value", "don't take out a audible membership", "Do better Audible. Get subtitles for your books.", "dont make any subscription when u r high bro".
Most users ask Audible for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Audible Reviews
"CS rep was awesome!!!!"
I changed my Audible membership to Amazon Music. So I canceled my monthly audible membership. A better value for me thanks to Amazon. The customer service rep...
"Scammers!"
Doesn't matter if you cancel your account, they will find a reason to still charge you...even twice in a month and tell you it's your fault. I have now been...
Castle Hayne, North Carolina
Scammers!
Doesn't matter if you cancel your account, they will find a reason to still charge you...even twice in a month and tell you it's your fault. I have now been charged SEVERAL hundred dollars on this just from doing a free trial when I went out of town and forgot my book.
Could have gone to a book store and spent $30 but I thought that was too much for a book. Now I regret not spending that $30 b/c now I have spent that plus another $300 with these scammers who continue to say my account was canceled but really wasn't.
User's recommendation: JUST DONT! Free trial isnt free!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beirut, Beyrouth
Unable to use my phone number to create an audible account due to rejection from you’re app.
Dear Amazon Audible team,
I'm a student trying to create an Audible account for my studies and have been rejected many times due to apparent unusual activity from my phone number,
I'm assuming the system has blocked my number for an unknown reason. Please, if you could fix this issue, I've been trying to create and purchase a subscription account for 3 days. This experience has been awfully inconvenient.
Thank you for reading this, and I hope it's solved soon.
- I enjoy the variety and selection of books
- Verifications are difficult
Preferred solution: i just want access to create and purchase a subscription.
User's recommendation: I recommend trying a different brand of online books if this issue happens with you. I am hoping this issue gets resolved
New Albany, Ohio
Greatful
I couldnt cancel the subscription online because its been made very hard by audible to do that. I called into the customer service. He had the problem fixed within 10 minutes thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgruntled
I was unable to reach anyone at Audible or Prime to cancel my subscription. I think its done on purpose so they dont lose customers
Mount Prospect, Illinois
CS rep was awesome!!!!
I changed my Audible membership to Amazon Music. So I canceled my monthly audible membership.
A better value for me thanks to Amazon. The customer service rep was so pleasant easy to understand and efficient.
User's recommendation: Amazon Music and Audible combined is a great value
Hammonton, New Jersey
My audible library has disappeared
My phone battery died during our talking. No resolution to my problem had been made. The end, the end.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manila, Utah
Subtitles
The customer service person told me, in order to get subtitles, I have to use Kindle. They literally told me to go to another service.
I have to download the Kindle app, buy the book again then use them to listen to the book. Do better Audible.
Get subtitles for your books. Some of us are extremely visual learners.
- No subtitles
Preferred solution: My credit back. Since I have to buy the book on Kindle
User's recommendation: Do better Audible. Get subtitles for your books.
New York, New York
The worst amazon audible experience I have ever had
I was disconnected 3 times and had to call back each time. I could not understand a word or letter the rep was trying to say.
My issue never got resolved.
Do not join amazon audiobooks. It's impossible to get help when you need it.
User's recommendation: don't take out a audible membership
Beaverlodge, Alberta
Being charged for a service I can’t access
Ive been charged 2 years for a service I cant acess. I need help.
Please help me. I need help help help help
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomerservice: changing payment method
The young lady was extremely patient and helpful. You should give her a raise. Thank you again for all of your help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT: Unauthorized Transactions] I am NOT an Audible Customer
Dear Audible Canada Customer Support,
I am writing to report multiple unauthorized transactions that are appearing on my Visa debit card ending in 5211. These transactions are labeled with 'Audible,' but I want to be clear that I have never created an account with Audible and I am not a customer of your service. I have no affiliation with your company whatsoever.
I have noticed 9 unauthorized charges on my bank statement on March 17, March 24, March 31, April 1, April 2, April 3, and April 30th. The amounts of these transactions were $1.68, $1.68, $1.68, $1.68, $27.25, $23.25, $23.28, $23.20, and $27.28.
I am deeply concerned that unauthorized charges bearing your company's name are being made to my debit card. This suggests a potential issue with fraudulent activity misusing your company's name in transaction details.
I request your immediate assistance in understanding why these charges are appearing and how your company might be involved, even though I am not a customer. Please:
Investigate why transactions labeled 'Audible' are being charged to my card when I do not have an account.
Provide any information you can gather about the origin of these transactions.
Explain what steps Audible can take to prevent further unauthorized charges from appearing.
I have already contacted my bank to report these fraudulent charges and they are also investigating this matter. They advised me to contact the entity associated with the charges, which is why I am reaching out to Audible.
Please reply to this email at your earliest convenience with any information you can provide and the steps you will take to address this issue. You can also reach me by phone at 236-638-****.
Thank you for your prompt attention to this very serious matter.
Sincerely,
Jessica Omelette
Email: 13bdevil1313@***.com
- Lose money
Preferred solution: Full refund
User's recommendation: They suck! I'd pass if I were you.
They stand by their product and take care of you. That’s very rare nowadays.
It was a very good experience as I said most companies have very poor customer service now and they were great
Refund
She was very understanding and efficient.She got the facts explained the problem and offered the refund.
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
Complicate to manuver
Be more aware of situation you see double charge but you did not respond or correct my issue of double payment for cancelation .you owe me 19.95
Refund
Charged for 7 months requested a refund but was told I would be receiving a complete refund of 90+ dollars but from my bank account was only refunded for 2 months. Never used the service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount locked
Hi. I am an Audible Japan user.
I found that I made a subscription with Audible US by mistake, and I tried to sign in a few times, then my account was locked (I can't sign in to Audible US). I can't contact via the website without logging in, so I am typing an email. I'd love to cancel that subscription.
Any advice would help. Thanks.
- Increase your knowledge while saving your money and time
- It is an amazon service
Preferred solution: Full refund
User's recommendation: dont make any subscription when u r high bro
About
, , , ,
Audible, Inc. is an Amazon.com, Inc. subsidiary. It is the leading provider of premium digital spoken audio information and entertainment, on the Internet. Audible specializes in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions. Content from Audible is downloaded and played back on personal computers, CDs, or AudibleReady computer-based and wireless mobile devices. Audible has over 60,000 audio programs from more than 600 content providers that include leading audiobook publishers, broadcasters, entertainers, magazine and newspaper publishers, and business information providers. Audible is the preeminent provider of spoken-word audio products for Apple's iTunes Store. The corporate office of the company is based atOne Washington ParkNewark, NJ 07102Customer service is available at 1-888-283-5051.
Audible is ranked 231 out of 6361 in Media category
Worldwide, USA
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You need to direct your anger to who stole your banking info. They used it at Audible.
It could have been used at Amazon, Uber, Doordash, Walmart online etc.
What do you need explained to you? Your bank is handling the dispute.