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I signed up for Audible.com's free trial back in June 2014.When I wasn't using the service I canceled (before the free trial ran out).

I started getting charges on my account in November 2014. When I checked my account settings it said that it was inactive and not being charged any fees. In March 2015 I realized I was still being charged $16.02 monthly. When I called to speak to customer service they assured me that the account associated with my name and email address was not being charged and had no activity whatsoever.

When I logged into my account online it also said I had no activity and no charges. However, after demanding that they find where these charges on my credit card were coming from they found another account-- one with a different email address but had my NAME, PHONE NUMBER, CREDIT CARD, AND ADDRESS-- that was indeed being charged monthly. The first representative that I spoke with tried to tell me that there "must be someone close to me who has set up this account." This was definitely not the case. After explaining to him that his random *** explanation does not somehow validate these charges I demanded that he dissociate my information with the other unknown email.

He proceeded to tell me that he was not authorized to do so because I could not confirm what the other email was. WTF. I then demanded to speak to his supervisor. He put me on hold.

And then hung up on me. I called back to talk to another customer service representative. Almost the exact same thing happened with her. After being "put on hold" and hung up on again, I called back a 3rd time.

Similar correspondence ensued until I was finally able to speak with a supervisor. She was not very helpful as her advice to me was to call my credit card company and have the card canceled. I assured her that I would infact being doing just that, but I first wanted to make sure that my information was no longer being associated with this other unknown email and that all charges be refunded. She wouldn't do it.

She kept telling me that I could not validate who I was.

It was all just a bunch of ***.Amazon (through it's affiliate Audible.com) is a multibillion dollar company committing fraud.

This person wrote the review because of problems with payment at Audible. Reviewer claimed that he or she wants Audible to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Audible and audible free trial for you to read. This information may help you with your purchase decision.

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Anonymous
#1428210

I am having the same problem.I called my credit card company and got credit for a number of months.

Today on my new credit card statement they are charging me again.

I am so upset.I even changed my credit card number

Anonymous
#1426389

I am having the same problem! Keep being charged!!

Anonymous
#1416250

Been having the same problem. INSANE amount of months being billed to my debit account.

Will call them tomorrow, ill update with how the conversation went.

Anonymous
#1414829

Exactly the same word for word!Put on hold for supervisor - then hung up!

Mine was on my bank debit card. So I was able to go into my bank, and they retrieved the 4 unauthorised payments and put a stop on any future ones being taken. I breathed a sigh of relief - but yesterday I received my credit card statement and there's an audible charge on it!!!! I have never linked my credit card with Audible or Amazon!

Don't know what to do now!!Is this going to happen over and over????

They need reporting - thieving rats!

Anonymous
#1410783

I too have been illegally charged by audible for the last year. They’ve also hit my brothers account. Neither of us remember ever making an audible account

Anonymous
#1410413

Same thing £11.56 a month and i'm 14 like that is a lot of my money. I rung up my bank and they said they had cancelled it. But i have somehow been re-subscribed.

Anonymous
#1406916

Same thing, almost word for word, just happened to me.

Anonymous
#1401034

This is happening to me.2 YEARS of monthly payments coming off my CC...

Over $500. For a service I NEVER agreed to. I joined back when Audible was free, and when they started charging for the service, I discontinued.

If I try and sign in, it even says that I don't have a membership.Then what the #*@% have I been paying for?

Anonymous
Hamilton, Ohio, United States #1346297

Add me to the list.$15.86 for the last three months.

Very sneaky - an amount that easily gets lost among restaurants and misc charges. But, kept seeing tgisnon the 26th of the past four months.

I don't even have an account with a credit card associated...or, I didn't think I did!

Anonymous
Auckland, Auckland, New Zealand #1266205

Apparently insigne dupmto audible australia but because th australia and the US charged me. So two chrages and australia didnt care that cusotmers are being charged twice. Funny way tomrun a business.

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