I signed up for Audible.com's free trial back in June 2014. When I wasn't using the service I canceled (before the free trial ran out).
I started getting charges on my account in November 2014. When I checked my account settings it said that it was inactive and not being charged any fees. In March 2015 I realized I was still being charged $16.02 monthly. When I called to speak to customer service they assured me that the account associated with my name and email address was not being charged and had no activity whatsoever.
When I logged into my account online it also said I had no activity and no charges. However, after demanding that they find where these charges on my credit card were coming from they found another account-- one with a different email address but had my NAME, PHONE NUMBER, CREDIT CARD, AND ADDRESS-- that was indeed being charged monthly. The first representative that I spoke with tried to tell me that there "must be someone close to me who has set up this account." This was definitely not the case. After explaining to him that his random *** explanation does not somehow validate these charges I demanded that he dissociate my information with the other unknown email.
He proceeded to tell me that he was not authorized to do so because I could not confirm what the other email was. WTF. I then demanded to speak to his supervisor. He put me on hold.
And then hung up on me. I called back to talk to another customer service representative. Almost the exact same thing happened with her. After being "put on hold" and hung up on again, I called back a 3rd time.
Similar correspondence ensued until I was finally able to speak with a supervisor. She was not very helpful as her advice to me was to call my credit card company and have the card canceled. I assured her that I would infact being doing just that, but I first wanted to make sure that my information was no longer being associated with this other unknown email and that all charges be refunded. She wouldn't do it.
She kept telling me that I could not validate who I was.
It was all just a bunch of ***. Amazon (through it's affiliate Audible.com) is a multibillion dollar company committing fraud.
Product or Service Mentioned: Audible Free Trial.
Reason of review: Problems with payment.